Since TheFeMall.com is a recently launched online marketplace as defined by the applicable law, the website does not hold any control to monitor the goods that are being sold on the www.thefemall.com. However based on the website’s policy and in agreement with the applicable law, the website can anytime choose to control or monitor the products that are live on the website and even have the right to eliminate from the Website any such content that violates TheFeMall.com policies or any applicable law.   

 1)       Report of Violation of TheFeMall Policy or Law

If anytime it comes to your notice that the content presented on our website violates the rules and policies of TheFeMall or applicable law (“Offensive Content”), then kindly ensure that you notify about the same to TheFeMall Grievance Officer. Make sure that whenever you send the Notice of Objectionable Content, you send it with the below mentioned details:

1.1    Your Name, Phone Number, Postal  and Email Address

1.2    Type of the Offensive Content .like whether the problem is in the Product Description, Product Review or in the Product itself

1.3    The URL of the website where the Offensive Content appears.

1.4    Reason that Why does that content look objectionable to you

2. Report of Violation of Your Intellectual Property Rights

               2.1 TheFeMall also highly appreciates the intellectual property rights of all the entities. If in anyways you          think that your intellectual property rights have been dishonored, then please fill the below form of Notice of Infringement of Intellectual Property Form ("IP Infringement Notice") and submit it. Also don’t forget to send the filed out IP Infringement Notice via email to grievanceofficer@thefemall.com. Kindly fill the document completely as any incomplete form will not be taken into consideration.

3. When You send us an Objectionable Content Notice or and IP Infringement Notice (collectively referred to as "Notice(s)"

3.1 You state that all the statement that you are mentioning are true.

3.2 You give your consent that we have all the rights to share your IP Infringement Notice to the third parties whose names are involved in the notice.

3.3 You give your consent to safeguard the interest of TheFeMall and its group of companies against al the claims which might occur in relation with such Notice created by you. 

4. Product Delivery

4.1 The Buyer gets an option to choose from the various delivery modes which the Seller decides. If there is any breakage, damage or loss of the goods during the shipment then the same will not be born by the Buyer but will be taken care of by the Seller.

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4.2 Seller guarantees that the Products which are getting delivered are not damaged and are absolutely the same as listed on the website by the Seller.

4.3 The Shipping Address and the Pin code of the Buyer will be confirmed from the Website Data before a Buyer moves further to make the payment for his purchase. If the Buyer’s address is not traced or is not in the area covered by our logistic service provider then the Buyer would get an option to provide an alternative shipping address which can be used by the Seller for delivering the product.

4.4 Before purchasing any item, please get into your notice that there is no such fixed shipment time and if there is any information about the same mentioned on the website then it should be understood that it is an estimated time and you cannot rely upon it completely.

4.5 It is understood that if the Buyer has purchased any product then he/she is compelled to take the delivery of that item. If the buyer refuses to make the payment of the product purchase then the Buyer is completely liable to pay the charges for any losses occurred due to this non-acceptance.    

5. Return Policy for Products

5.1 Any complaint related to the replacement or refund against the product will be taken care as per the TrustPay Policy available at support@thefemall.com. 

5.2 The Buyer should keep in mind that before he accepts the delivery the Product Packaging is in perfect condition and not damaged.

5.3 Additional terms may be there for the return process of the goods depending on the category as well as the type of the product. These added terms may be mentioned on the website with each product description or may be informed to you at the time you purchase the product.   

5.4 If the Seller accepts the return on a Product then in that case the value of the same product as paid by the Buyer shall be refunded through the original mode of payment.

6. Cancellation of Orders

6.1 Cancellation by Seller: Certain orders might not be accepted by the Seller and in such a scenario he/she have all the rights to cancel that particular order, either directly or can ask TheFeMall to cancel the order. Seller has all the rights to decline or cancel the order for any reason. Few situations which might lead to the cancellation of the orders include unavailability of the item, error in the price mentioning etc. Seller might also require some additional verification before processing the order. All the cancellations will be done without any alternatives to the Buyer and without any liability to the seller as well as TheFeMall.com. If the order is cancelled after receiving the payment from the buyer then in that case the amount will be refunded to the Buyers account which was used for making the payment. TheFeMall have the authority to determine the mode or reversal payment in case of the refund. If the buyer has used any promotional code to avail the discount on the product purchased then in case of the refund the amount of the discount will not be refunded.

6.2 Cancellation by the Buyer: If the Buyer request to cancel the order then the Seller reserves a right to either accept or rejects this request. Usually if the Seller receives the order cancellation request before the order is processes then Seller may cancel the order and refund the amount to the Buyer within a reasonable time period. However if the order is already processed then it might become difficult and Seller may not be able to cancel the order. In this case Buyer agrees that he will accept to the decision made by the Seller regarding the cancellation of the order.

6.3 Waive off any discount or benefits availed by the Buyer: If the Buyer have been provided any kind of benefit via the promotional offers of TheFeMall.com in regards to the Product which order is being cancelled by the Seller or the Buyer then in that case the Buyer gives his consent to TheFeMall to collect the benefits from the Buyer or adjust the amount in the refund.

7. Governing Law

7.1 The mentioned Terms of Sale will be governed as per the Governing Law and Jurisdiction. You agree and acknowledge that all these terms of sale are meant solely for your benefit. It is not meant for the gain of anyone else.  

8. Disclaimer by TheFeMall

8.1 THEFEMALL.COM’S FUNCTIONS AS AN INTERMEDIATOR IN THE STRUCTURE OF AN ONLINE MARKETPLACE AND ITS ROLE IS RESTRICTED UPTO SUPERVISING THE WEBSITE AND TO LET SELLER LIST, DISPLAY, ADVERTISE AND PROFFER TO SELL THEIR PRODUCTS AND LET THE BUYERS BUY THE OFFERED PRODUCTS, AND ALSO PROVIDE OTHER SERVICES IN ORDER TO MAKE SURE THAT THE DEALINGS BETWEEN THE BUYERS AND SELLERS ARE GOING SMOOTHLY.  ACCORDINGLY, THE CONTRACT FOR SALE OF ANY GOODS WILL BE A BIPARTITE CONTRACT BETWEEN THE BUYER AND THE SELLER. THEFEMALL.COM HAVE NO LIABILITIES OR OBLIGATIONS WITH RESPECT TO SUCH CONTRACT NOR SHALL THEFEMALL.COM HOLD THE TITLE IN THE PRODUCTS.

8.2 .THESE TERMS OF SALE WILL NOT EDIT, MODIFY OR AMEND ANY OTHER CONTRACT, POLICIES, AGREEMENTS OR TERMS AMONG THE BUYER OR SELLER AND THEFEMALL.COM.

8.3. THEFEMALL.COM DO NOT CONTROL, ADVERTISE OR ACCEPT THE RESPONSIBILITY FOR ANY OF THE PRODUCT LISTED ON THE WEBSITE BY THE SELLERS.  THEFEMALL DOES NOT REPRESENT THESE PRODUCTS AND SHALL NOT BE HELD LIABLE FOR THE SELLER OR THIRD PARTIES FOR THE WARRANTIES OF THESE PRODUCTS. THE PRODUCT WILL BE SUBJECTED TO THE SELLER’S TERMS AND CONDITONS FOR SERVICE, WARRANTY OR MAINTAINENCE.

8.4 THEFEMALL.COM DISCLAIMS ALL THE LIABILITY WITH REGARDS TO ANY DUPLICATE, FAKE, ILLEGAL, FRADULENT, DEFECTIVE OR EXPIRED PRODUCT PURCHASED BY THE BUYER FROM SELLER AND THEFEMALL.COM SHALL NOT BE HELD RESPONSIBLE IF IT IS FOUND THAT THE PRODUCT IS NOT AS PER THE DESCRIPTION.

8.5 THEFEMALL.COM IS NOT TO BE HELD RESPONSIBLE FOR SELLING THE PRODUCT OR OFFER FOR SALE FROM SELLER TO BUYER, IT’S DELIVERY TIMINGS, THE GURRANTY OR WARRANTY TERMS RELATED WITH THE RETURN OF THE PRODUCT, CANCELLATION OR REFUND OF THE PRODUCTS.

8.6 THEFEMALL.COM DOES NOT GURANTEES THAT THE SELLING PRICE QUOTED BY THE SELLER FOR ANY PRODUCT IS PRECISEOR VALID. IF THERE IS ANY MISTAKE IN THE SELLING PRICE OF THE PRODUCT THEN ONLY THE SELLER WILL BE HELD RESPONSIBLE FOR IT AND NOT THEFEMALL.COM. PRODUCT DESCRIPTION OF THE PRODUCT, PRICE AND AVAILABILITY IS SOLELY THE RESPONSIBILITY OF TE SELLER.

8.7 BUYER ALSO ACKNOWLEDGES THAT IF IN CASE THE SELLER PROVIDE THE DEFECTIVE PRODUCT TO THE BUYER THEN THE SELLER WILL ONLY BE RESPONSIBLE FOR ANY KIND OF CLAIMS THAT THE BUY SHALL MAKE REGARIDNG THE DAMAGED PRODUCT. THEFEMALL.COM SHALL NOT BE HELD RESPONSIBLE FOR THIS IN ANYWAY.

8.8 THEFEMALL.COM IS NOT TO BE HELD LIABLE IN CASE OF NON DELIVERY, UNAVAILABILITY OF THE PRODUCT OR FIXING OF THE PRODUCT (IF REQUIRED).

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